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ITIL

ITIL is a set of standards for IT service management
Increasingly faster innovation cycles and changes in the IT area mean that enterprises increasingly need to develop more efficient processes and strategies for IT service management. In this regard, the IT Infrastructure Library (ITIL) sets a standard for provision of IT services.

ITIL is a collection of best practices that have provided practical, hands-on support in describing and implementing IT services since the 1990's. In May 2007, the third generation of this practical framework, ITIL V3, was released. The purpose of the ITIL is to bring information technology into accord with business requirements, and, at the same time, to improve the quality of IT services and to continuously lower the costs of providing it.

USU has many years of experience in ITIL consulting and in implementation of solutions that successfully apply ITIL best practices. Our ITIL-certified consultants would be pleased to support you in the implementation of ITIL standards, whether they carry out your IT projects for you or whether they arrange for qualified personnel to support your own efforts.

We can offer the following ITIL-related services:

ITIL-certified personnel with many years of experience
Extensive expertise in consultation and implementation in the area of IT service management
Proven-successful methods and processes for implementing individual solutions
Valuemation - a high-performance, well-proven software suite for your IT service management
A comprehensive and complete solution: from initial evaluation and jointly conducted workshops on up to implementation and tool-based support

What's new in ITIL V3?
The previous ITIL reference books placed great emphasis on the core service support processes (operative functions) and service delivery (planning). In contrast, the five new ITIL books now cover the complete IT service lifecycle.

Here's a brief overview of the new approach:
1. Service Strategy:
Your IT strategy is consistently aimed at supporting and servicing higher-level business objectives and expectations.
2. Service Design:
The business objectives and requirements are the determining factors in the development of the services and solutions.
3. Service Transition:
The transitioning of the service model into controlled operative functions requires management of change processes, risk assessment and comprehensive quality control.
4. Service Operation:
The focus is on daily IT operations and safeguarding the availability of IT services.
5. Continual Service Improvement:
This volume describes ways of continuously improving overall processes and provision of services.

The fundamental objective of ITIL V3 is a paradigm change - getting away from a framework approach and moving over to a lifecycle model. This means that ITIL V3 takes comprehensive, integrated IT service management processes and new technologies into account and integrates additional methodical approaches and other standards like COBIT, Balanced Scorecard, Six Sigma, etc. In addition, the well-proven best practices have been thoroughly revised to remove errors and incomplete material. You can now find out about the new features of ITIL V3 compared to ITIL V2 in a convenient, concise way.

As part of our series of USU WebEvents, we can present to you the essential changes in a web-based presentation lasting about one hour. Furthermore, you can also take part in our series of workshops and seminars on ITIL V3, which are part of our larger Valuemation Academy series of seminars. We'll get you up to speed with the complete knowledge that you need to make your IT services better, more comprehensive and ready now for the future.

Feel free to contact us; we'll be glad to advise you at any time.