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AZIENDA STAMPA EVENTS TRAINING CENTER   Dates and themes   Registration CARRIERA SERVICES SUPPORT Trainings: Dates & themes Valuemation Procurement Manager Valuemation Asset/CMDB Manager Valuemation Contract Manager Valuemation License Manager Valuemation Incident/Problem Manager Valuemation Change Manager Valuemation Service Request Manager Valuemation Costing/Charging Manager Valuemation Planning/Calculation Manager Valuemation Customizer Valuemation Authorization Valuemation Workflows ITIL® v3 Foundation with official certification Software License Management Change Management Valuemation Procurement Manager Introduction to the basic functionalities of Valuemation Procurement Manager (1 day) Dates: Available on request Target group: End users Prerequisites: None (except PC knowledge) Contents: Introduction to Valuemation GUI Creating new request Generating orders from request Incoming of goods Fee per person: € 740.- Valuemation Asset/CMDB Manager Introduction to the basic functionalities of the Valuemation Asset Manager (1 day) Dates: Available on request Target group: End users Prerequisites: None (except PC knowledge) Contents: Introduction to Valuemation GUI IMAC process - Cofiguration - Moves Fee per person: € 740.- Valuemation Contract Manager Introduction to the basic functionalities of Valuemation Contract Manager (1 day) Dates: Available on request Target group: End users Prerequisites: None (except PC knowledge) Contents: Introduction to Valuemation GUI Creating new contracts Payment and invoice verification Fee per person: € 740.- Valuemation License Manager Introduction to the basic functionality of Valuemation License Manager (2 days) Dates: Available on request Target group: End users Prerequisites: None (except PC knowledge) Contents: Capture of license information Registration of license-relevant data Reconciliation Fee per person: € 1200.- Valuemation Incident/Problem Manager Introduction to the basic functionality of Valuemation Incident/Problem Manager (1 day) Dates: Available on request Target group: End users Prerequisites: None (except PC knowledge) Contents: Content will be defined according to customer specific needs. Introduction to Valuemation GUI ITIL® processes - Incident management - Problem management Create a ticket Forward a ticket Fee per person: € 740.- Valuemation Change Manager Introduction to the basic functionality of Valuemation Change Manager (1 day) Dates: Available on request Target group: End users Prerequisites: None (except PC knowledge) Contents: Content will be defined according to customer-specific needs. Introduction to Valuemation GUI ITIL® processes - Change management Create a ticket Forward a ticket Fee per person: € 600.- Valuemation Service Request Manager Introduction to basic functionality of Valuemation Service Request Manager (2 days) Dates: Available on request Target group: End users Prerequisites: None (except PC knowledge) Contents: Mapping processes in Valuemation Definition of the shopping basket / catalog Fee per person: € 1200.- Valuemation Costing/Charging Manager Introduction to basic functionality of Valuemation Costing/Charging Manager (1 day) Dates: Available on request Target group: End users Prerequisites: None (except PC knowledge) Training dates on request Valuemation Planning/Calculation Manager Introduction to basic functionality of Valuemation Planning/Calculation Manager (2 days) Dates: Available on request Target group: End users Prerequisites: None (except PC knowledge) Training dates on request Valuemation Customizer Introduction to the configuration possibilities of Valuemation (2 days) Dates: Available on request Target group: System managers, system administrators Prerequisites: Training modules 1, 2, 3 or 4 Knowledge in databases and data modeling Contents: Customizing of Valuemation for customer-specific needs Fee per person: € 1,480.- Valuemation Authorization Introduction to Valuemation User Manager and Authorization Manager (1 day) Dates: Available on request Target group: System managers, system administrators Prerequisites: Customizer training Contents: Creating a compatible concept of user and roles Fee per person: € 740.- Valuemation Workflows Introduction to the Valuemation workflow concept (2 days) Dates: Available on request Available on request Target group: IT service personnel who customize/manage Valuemation Prerequisites: Basic knowledge about customizing Valuemation Basic knowledge about scripting languages Contents: Handling workflow creation tools Definition of standard knots Integration of Python scripts Use of Valuemation API Fee per person: € 1,480.- ITIL® v3 Foundation with official certification The participants in the course ITIL® v3 Foundation with official certification should be able to understand and apply the essential features of the methodology of ITIL. Dates: Available on request Target group: Relationship, Account, SLA Manager, IT Project Manager Service Desk Manager, Systems Operation Manager, Change Manager Employees of IT organizations and data centers Prerequisites: No (except PC knowledge) Contents: Introduction to IT Service Management The Service Lifecycle Prioritized Design and Definitions Functions Technology and Architecture Service management processes Service Strategy Service Design Service Transition Service Operation Continual Service Improvement Training dates on request Software License Management Building up an understanding of which corporate processes concern software license management and how a project to set up such license management is structured. Dates: Available on request Target group: Those responsible for IT Those responsible for software license agreements Responsible for outsourcing Project, service and bid managers in the IT sector Managers and personnel in legal departments IT purchasers Process managers Prerequisites: At least a basic knowledge of the license provisions of a commercial software product Contents: Basis and aims of license management Why a norm such as ISO 19770-1 should receive attention Clarification of the license agreement Processes in license management, license conformity Potential for savings Reduction of risks Planning and creation of software license management Valuemation and license management Training dates on request Change Management This training course permits participants to recognize and control various requirements and successfully conclude change processes. Dates: Available on request Target group: Process Manager/Change Manager Service Manager Executive Personnel Product Manager Prerequisites: No Contents: What does Change Management mean in the company? Recognizing and consciously controlling consequences and influence variables Change processes - how to deal with them? What are the phases in a change process? Recognition and application of tools in the respective change phases Use of tools in the change process Role of communication/management in the change process Milestones in the change process (how to begin and when do I recognize the end?) Being able to use one’s own tools consciously and heightening perception Training dates on request   InterlocutoriUSU AG Stefanie Wagner Spitalhof D-71696 Möglingen Tel.: +49.7141.4867-332 Fax: +49.7141.4867-200 Brossura Trainings - Overview  Terms and conditions  Fax registration form

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