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Valuemation 4.2 and USU KnowledgeCenter 5.4 Receive International ITIL® Certification
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Möglingen, 01.02.2012
For more than ten years, the internationally recognized and well-integrated Valuemation product line from USU AG has impressed the market with its preconfigured best practices based on the ITIL® standard. This confidence has been demonstrated once again by the successful certification of the latest version, Valuemation 4.2, by both the APM Group Ltd. and Glenfis AG, the licensed assessor and partner of the APM Group (APMG) for Europe.
The experts at Glenfis AG conducted a thorough, detailed product review of the Valuemation software suite. During this examination, Valuemation was checked for compliance with the basic requirements of the British Office of Government Commerce (OGC) as well as the APMG function chart. Its ability to meet additional implementation and practical-usage requirements was also investigated. These comprehensive reviews confirmed the following: Valuemation fully meets the strict international accreditation standards established by the APM Group.
"This certification gives our existing and potential customers additional security and extra peace of mind since they know that the conformance of Valuemation's core service management processes with ITIL® standards and its support for them have been confirmed by independent experts," said Sven Wilms, Executive Vice President at USU AG.
The ITIL® certification was issued for a total of ten core IT service management processes: incident management, problem management, change management, release management, service asset and configuration management, finance management, service catalogue management, service portfolio management, request fulfillment and knowledge management. In this context, the knowledge-management discipline is covered by the product USU KnowledgeCenter 5.4.
In 2009, Valuemation 3.6 - in conjunction with USU KnowledgeCenter 4.8 and ZIS System 5.3 - was already attested to have the highest level of ITIL® compliance as per ITIL® v2 und ITIL® v3 by the team of ITIL® experts at Pink Elephant, the highly regarded American provider of ITIL® consulting and certification services.
The APM Group Ltd is a leading accreditation, certification and examination body with worldwide recognition. As part of its strategic partnership with the British Office of Government Commerce (OGC) the APM Group also issues licenses granting the use of OGC trademarks, which include the one for ITIL®. The IT Infrastructure Library (ITIL®) is a collection of best practices that describe the most effective approaches to IT service management and represents the de facto international standard in this area.
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Comunicati stampaValuemation 4.2 and USU KnowledgeCenter 5.4 Receive International ITIL® Certification
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