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| For the first time, the USU product suite Valuemation has been recognized by a US independent market research company as a "strong performer" in IT Service Desk Management |
Möglingen, 29.04.2008
The results of the latest analysis by the international market research company Forrester have, for the first time, included USU among the world's leading providers in the area of IT Service Management in the April 2008 report The Forrester Wave: Service Desk Management Tools, Q2 2008.
The results of the latest analysis by the international market research company Forrester have, for the first time, included USU among the world‘s leading providers in the area of IT Service Management in the April 2008 report The Forrester Wave: Service Desk Management Tools, Q2 2008.
Forrester analyst and Vice President Chip Gliedman writes in the report that USU along with 6 other vendors is a "competitive option for organizations with between 2,500 and 8,000 employees or those with less demanding workflow or scalability requirements. [Its] product can be implemented more easily than those of their larger competitors and, depending upon requirements, may be the best choice for some of the largest organizations. All of these vendors have reference customers among the largest of corporations."
The bar for inclusion in the evaluation was set very high; worldwide, only 13 providers were invited to take part in the Forrester Service Desk Management Wave. The participating software manufacturers were subjected to a rigorous, in-depth examination of their current offerings, strategy and market presence and evaluated according to 96 criteria. In the Wave for "large or complex organizations", USU was recognized as a "strong performer". In the second Wave, for "smaller firms with less complex needs", USU was also named a "strong performer"
The Forrester report, called the "The Forrester Wave™: Service Desk Management Tools, Q2 2008", was released on April 7, 2008.
For further information, please see: http://www.forrester.com/Research/Document/0,7211,41705,00.html
Valuemation is a comprehensive, modularly structured product suite featuring newly integrated technologies and functions covering all the disciplines required for ITIL-compliant Business Service Management in one powerful and convenient application. Core topics in ITIL Version 3 are already supported in the current version by such tools as the Service Knowledge Management System (SKMS) for effective knowledge transfer from the greatest variety of data sources and Service Level Management for IT operations. Supported by a Configuration Management Database (CMDB), USU applications monitor, evaluate and optimize all IT systems and components involved in controlling business processes and components. Critical objectives for these applications include ensuring the highest availability of mission-critical IT systems, minimizing failures (downtimes), providing full transparency over all IT data as well as enabling great cost effectiveness and a high quality of service.
In its market segment, USU has enjoyed long-term partnerships with well-known, prominent companies and organizations such as Woolworth, Allianz, T-Online, T-Systems, BMW Group, Swiss Re, Poste Italiane and MTU.
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