USU pools digital customer-first solutions under new brand unymira
Effective January 2018, USU is pooling its established strategy and technology portfolio for customer and IT service in its new unymira division. It unites USU’s four previously independent divisions BIG Social Media, Business Solutions, KCenter and unitb technology and focuses on digitization of business processes in service.
The international market presence under a strong umbrella brand will offer service organizations and their customers service modules that are orchestrated in a seamless and modular fashion to help them successfully establish, expand and operate customer services and business models. Backed by comprehensive expertise in the fields of digital strategy, digital experience, and IT technologies and implementation, unymira acts as an international one-stop shop for digital customer-first solutions. Existing and new customers benefit from a transparent, broader portfolio.
With its good positioning in key future-oriented segments, unymira is planning not only to grow significantly in the strong DACH market, but above all in other European countries and the U.S.
“The merger under unymira means we’re bringing together experience from more than 10,000 customer projects. unymira thus offers perfect networking of technology and people throughout the customer journey. Whether social media management, self-service solutions, chatbots, portal and CMS expertise, UX design or active knowledge bases – everything’s from a single source,” states Managing Director Sven Kolb.