unymira is your expert for customer first-solutions in Customer- & IT-service
Unymira is one of the leading providers of customer-first solutions. We combine proven digital strategies, an inspiring digital experience, professional IT implementation expertise, and market-leading software products in the areas of customer and IT self-service.
This formula for success propels your company and your products forward to achieve greater success.
We offer you the perfect network that connects technology to people along your customers’ entire customer journey. This keeps the right digital solution at your fingertips, one that will allow you to win, support, and retain your customers.
Social Customer Service
Professional Customer Service within the social media channels through the in-box bundling all customer-service inquiries. Publishing, monitoring and analysis-functionalities are also provided.
Social Customer Service
Knowledgemanagement and self-service
Customized, high-quality delivery of data that smoothes the way to quickly provide information based on intelligent knowledge base and self-service-solutions.
Digital Platforms and CMS
Design, implementation, realization and maintenance of innovative portal solutions. Together we evaluate the best basis system and Content Management System for your digital success.
Application Management
Safeguarding of the long-term operation, maintenance, and further development of applications – regardless if unymira developed them or not.
Service- & Dialog Chatbot
Our chatbot, Motty offers you the ability to provide customer service around the clock, prescreening requests for more complex topics to create a better customer-service experience.
Digital Strategy
Guidance in the digital competition and pinpoint solutions for strategies – strategies targeted to your needs. We bring to our work more strategic thinking than agencies, more creativity than IT consultants, and more technological know-how than business consultants.