USU Solutions for IT and Business Service Management

We offer software products and consulting for IT service management and enterprise service management. Our extensive product portfolio makes us one of Europe’s largest providers.


IT Service Management and Enterprise Service Management with Valuemation

With Valuemation, you control service and support processes efficiently and transparent, thereby slashing costs lastingly, yet increasing quality of service.

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IT Analytics with Service Intelligence

With Service Intelligence, you use predefined IT key performance indicators for systematic analysis of IT operational data and for continuous optimization of IT service processes.

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Self Service with Smart Link

With Smart Link, you pool communication with end users in a single channel that, thanks to its high user acceptance, reduces the number of tickets permanently.

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You can find further information at www.bsm.usu.de/en/