Forrester Research:

A Comparison of 20 Vendors
of ITSM Software from the Cloud

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USU Valuemation 4.6:

Perfect coordination for user-friendly,
highly available IT services

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Business- and
IT Service Management

Software solutions and consulting for BSM and ITSM based on ITIL®-compliant service lifecycle management.

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Software License

With SmartTrack for cost-optimized, legally secured software license management.

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Business Service

With ZIS system for highest levels of reliability and service level conformance for business-critical IT services.

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Digital Interaction

Portals and
mobile solutions

By Business Solutions offers conceptualization, development, maintenance and operation.

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Social Media

Social Media Monitoring, Analysis & Reporting and Social CRM for the best customer service.

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Knowledge and
solution databases

With Knowledge Center for organization and optimum provision of knowledge.

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Industrial Smart Service

A flexible and scaleable platform to analyse Big Data as a basis for data-driven services.

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Aspera announces the appointment of Margreet Fortuné as Sales Manager, France

As the Software Asset Management (SAM) market matures, Aspera, a specialist in the sector, is entrusting the task of expanding the French market to Margreet Fortuné.

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Service Intelligence: New Version 4.0 speeds up IT service optimization

With the new version of the USU analytics software available from 1 February, new KPI systems can be rolled out much more quickly. Thanks to easier configuration via web frontend, customers can adapt their solution themselves. New specialist domains can also be implemented and configured in just three days and used productively straight away.

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Successful project completion at new USU customer Swiss Post

Since September 2016, the IT unit of the Post has provided comprehensive support services for the more than 40,000 users and 10,000 organizational units throughout the Post on the basis of USU’s Valuemation solution. The major project that began in March 2015 with a Europe-wide invitation to tender has thus successfully started live operation.

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